Module 04

04 – Workflow Analysis and Automation Opportunities

Develops the skills required to analyse existing business processes, identify inefficiencies and evaluate opportunities for AI and automation. Learners explore workflow mapping, process improvement, stakeholder engagement and techniques for identifying bottlenecks, duplication and waste. The module examines automation feasibility, including data quality, process maturity, organisational constraints, costs, risks and workforce impacts. Through practical process-mapping and evaluation activities, learners identify suitable automation opportunities, recommend incremental improvements and propose pilots that can be evaluated and scaled responsibly.