Module 10

10 – Change, Adoption, Communication and Training

Develops the knowledge and practical skills required to support organisational change and successful adoption of AI and automation solutions. Learners explore change management principles, stakeholder engagement, inclusive communication, workforce impacts and strategies for supporting employees through technological change. The module examines approaches to developing accessible user guides, training materials and support resources for technical and non-technical audiences. Through practical activities, learners design communication and adoption plans, deliver training, gather feedback and evaluate the effectiveness of implementation. Emphasis is placed on empathy, collaboration, responsible leadership, employee wellbeing and sustainable organisational change.