Module 03

03 – AI Tools, Prompting and Intelligent Technologies

Explores the capabilities, limitations and practical applications of artificial intelligence tools and intelligent technologies in the workplace. Learners develop effective prompting techniques, evaluate generative AI outputs for accuracy and bias, and apply iterative refinement and human oversight. The module examines conversational AI, intelligent assistants, cloud-based and on-premise solutions, third-party platforms and vendor selection. Through practical activities and comparisons, learners develop the skills to select and use appropriate AI technologies safely, responsibly and effectively within organisational contexts.